Refund policy

HOBBIX,want you to be happy with your purchase. If you receive a product that is defective, damaged, or incorrect, we provide easy and fair options for returns and refunds under the conditions described below.

Please read this policy carefully before making a return request.

1. Eligibility for Returns

Products are eligible for return only if:

The item received is damaged, defective, or incorrect (different from what was ordered),

The return request is made within 48 hours of delivery,

You provide clear photographic evidence of the issue.

Returns due to change of mind, general dissatisfaction, or used/opened products (unless defective) are not eligible.

2. How to Request a Return

To request a return:

Email us at support@hobbixindia.com

within 48 hours of delivery.

Include:

Your order number
Photos showing the damage/defect
A brief description of the issue

Once your request is received, we will review it and respond with next steps.

3. Return Shipping

If your return is approved:

We may arrange a pickup, or

Ask you to ship the product back to us.

HOBBIX will cover return shipping costs for items that are damaged, defective, or incorrect.

Please ensure returned products are packed securely in their original packaging (if available).

4. Refund or Replacement

Once we receive and inspect the returned item:

We will confirm whether the return is approved.

If approved, you may choose either:

A replacement product, or

A refund to your original payment method.

Refunds are processed within 7–10 business days after approval.

Refund amounts include the purchase value but may exclude original shipping charges, unless otherwise covered under specific promotional terms.

5. Partial or No Refund

We may refuse or partially approve returns in cases where:

The product shows signs of misuse or damage after delivery.

The item is returned without the necessary evidence.

The return request is made after the 48-hour eligibility window.

6. Damaged in Transit

If the product appears damaged upon delivery:

Please notify the delivery agent and take photos first, then contact us within 48 hours.

We will guide you through the claim and replacement process.

Delays in reporting may affect eligibility for return or refund.

7. Non-Returnable Items

The following items are not eligible for return:

Products used beyond inspection

Items without return approval

Personalized or customized products (if any), unless defective

8. Exchange Policy

HOBBIX does not offer direct exchanges. If you want a different product, you may request a return and place a new order for the item you prefer.

9. Cancellation Before Dispatch

Orders can be cancelled before they are shipped. Once the product has been dispatched, cancellation is not possible and must follow the Returns & Refund process.