Shipping policy

At HOBBIX Private Limited, we aim to ensure that your creative kits reach you safely and on time. This Shipping & Delivery Policy explains how we process and deliver orders placed on www.hobbixindia.com

1. Order Processing

Orders are processed only after successful payment confirmation.

Orders are typically processed on the same day.
Orders placed on weekends or public holidays will be processed on the next working day.

During festive seasons, product launches, or promotional events, processing times may be slightly extended.

Once your order is dispatched, you will receive a confirmation email or message with tracking details (if available).

2. Shipping Locations

HOBBIX currently ships across India.

Delivery availability depends on serviceability of your PIN code by our logistics partners. If your location is not serviceable after placing an order, we will inform you and initiate a refund.

We do not currently offer international shipping.

3. Estimated Delivery Time

You can typically expect your delivery within 3 to 8 business days.

Metro Cities: Faster delivery

Other Locations: Delivery timelines may vary depending on your location.

4. Shipping Charges

Shipping charges (if applicable) will be clearly displayed at checkout before payment.

From time to time, we may offer free shipping promotions subject to specific conditions.

5. Order Tracking

After dispatch, tracking details will be shared via email or SMS.

Customers can use the tracking link to monitor shipment progress directly with the courier partner.

6. Delivery Responsibility

Customers are responsible for providing accurate shipping details at the time of placing the order.

HOBBIX will not be responsible for:

Delays or failed deliveries due to incorrect address or contact details.

Additional charges incurred due to re-delivery attempts caused by incorrect information.

If a shipment is returned to us due to incorrect address or customer unavailability, re-shipping charges may apply.

7. Damaged or Tampered Deliveries

If the package appears damaged or tampered at the time of delivery:

Please refuse to accept the package, or

Notify us within 48 hours of delivery with clear photographs.

Failure to report within this timeframe may affect eligibility for claims.

8. Shipping Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

Weather conditions
Public holidays
Transportation disruptions
Government restrictions
Courier partner issues

HOBBIX shall not be liable for delays caused by circumstances beyond our reasonable control.

9. Shipping Partners

We work with reliable third-party courier services to ensure safe and timely delivery. Once dispatched, delivery timelines and tracking are managed by the respective courier partner.